Frequently Asked Questions

You’ve got questions about Virtual Mailbox.
We’ve got answers.

First, you need to sign up for a Virtual Mailbox account. Then you need to fill out and notarize a postal consent form. Our online system can assist you with that. This is required by the U.S. Postal Service for security and must be done before we are allowed to handle your mail and package deliveries. After that is done, you just need to alert senders of your new Virtual Mailbox address. To save time, you can also submit a Change of Address form with the USPS using our Change of Address Wizard in your account settings.

You must fill out and notarize the 1583 Postal Service Form and mail it to our offices. Please do this as soon as possible as we are not allowed to handle mail for customers who have not sent in their form.

To view a full list of all our street addresses, click on the “Locations” tab on the top menu.

A change of address is not required, but is recommended for convenience. Please note that, if you do not file a change of address with the postal service, you must contact senders yourself and notify them of your new address.

Once you sign up for an account, our staff takes action. You are assigned a U.S. street address at which to receive your mail and package deliveries. Simply fill out a change of address form or alert senders of your new address. Once mail arrives addressed to you, we notify you of its arrival and make the image available to you through our online system. You decide how to handle it.

You have access to the scanned contents, free of charge, for as long as your account remains active. You can sort them into folders, attach them to emails, download them to your computer, or delete them when they are no longer needed. The paper copy is still stored at our facility in case you need it.

Your mail is stored for as long as you need it while your account is active.

Our mail forwarding service ensures that you receive only the packages and letters you really want. You simply choose which items you want, where and when you want them sent, and we’ll forward them on to you at any destination in the world!

We accept mail and packages at all of our 26 street address locations. Our staff will scan the front of a letter or package label and send you an email alert upon its arrival. You can then review the scan via our online system and decide how you want to handle it.

We can accept mail and package deliveries from USPS, FedEx, UPS, DHL, and any other shipping company at our street addresses. Our facility is open during regular business hours, and we sign for all your mail and package deliveries. If you select one of our P.O. Box addresses, you will only be able to receive USPS packages, as the Post Office cannot sign for packages from other couriers.

Yes, we offer tracking if you choose Priority mail delivery with the USPS, First Class is a more cost effective alternative but it does not offer tracking on the mail piece.

Yes. We can forward mail internationally with no problems. However, for packages, there may be taxes or duty fees involved depending on the contents.

We use USPS to forward all mail and packages; we offer First Class and Priority shipping. Our mail forwarding wizard allows you to specify the address and type of shipping you want.

Security is very important to us, and we make sure your personal information and mail are kept safe. When you sign up, billing is handled automatically and no financial information is stored in our systems. You are the only person with access to your online account or passwords and all data is handled via secure servers. Our sorting and storage facility is secured and all staff members that handle mail have been thoroughly screened.

Some junk mail may be counted towards your account. Anything addressed specifically to your name will be delivered and will count towards your account limit. We do not want to run the risk of mistakenly destroying any mail that is wanted. We want to leave that decision in your hands. Any presorted mail addressed without a name (resident, customer, business owner, etc.) will be discarded as we do not know for whom such items were originally intended.

All mail disposed of in our facility is recycled. However, if there are any documents you wish to discard that contain sensitive information, you have the option of shredding it instead.

You can, but some extra documentation is required by the Post Office. When setting up an account for another person, you must fill out the postal consent forms for them and yourself and attach a power of attorney, specifying the right to receive mail on their behalf. If you’re receiving mail on behalf of an estate, please attach an executor’s letter as well.

All of our addresses can be used for personal or business use, but they cannot be listed as a residence or business address on legal documents. Online business listings will accept our street addresses but might not accept post office boxes. We cannot guarantee how quickly mail will be received and recommend that you use our service for non-critical mail.

All digital information and systems are run from cloud based servers and will stay up in the event of an emergency at our facility. In the event of such an emergency, we have plans in place to transfer storage sorting operations to a new location immediately. You shouldn’t notice any change in your service.

Do you have any other questions? Please contact us by calling  1(800) 610-6129 or you can email support@virtualmailbox.com

What Users Are Saying

Virtual Mailbox’s user interface is really easy to understand and I was up and running in a matter of minutes. − D. Mimms

The support team is friendly and professional, they took lots of time to explain the service and made it a simple transition. − G. Foreman

This service is so convenient, I no longer have to worry about my mail, regardless of where I am in the world. − S. Bhatt

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